We have now added an Intranet which tells us what to do with various types of client record-keeping. We would like to use optical character recognition with everything, but when we cannot, we need to know what the next best option is, and this Intranet will remind us.

Possibly the author has written this Intranet just for himself. Well, even he is no superman on a Monday morning, and it helps to have a written reminder of how to proceed with unusual types of records.